At www.edgeglow.shop ("we", "our", "us"), we are committed to protecting your privacy while delivering trendy fashion experiences. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, make purchases, or engage with our services.
By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with any aspect of this policy, please discontinue use of our services immediately.
We collect various categories of personal data to provide seamless service:
Identification Data: Full name, email address, contact number, and shipping/billing addresses required for order processing and delivery verification.
Financial Information: Encrypted payment details including credit card numbers or digital wallet information processed through PCI-compliant gateways.
Transactional History: Comprehensive records of purchases, returns (processed within 21 business days), exchanges, and style preferences for personalized recommendations.
Technical Data: Device identifiers, IP addresses, browser specifications, and cookie data collected through automated tracking technologies.
Communication Records: Correspondence history including customer service inquiries and marketing engagement metrics.
Your information enables us to deliver exceptional service through:
Order Execution: Processing payments, arranging international shipments (standard delivery timeframe: 7-21 business days; during peak seasons 5-7 business days), and managing extended return windows (21-day return policy from delivery date).
Customer Relationship Management: Providing style consultations, size recommendations, and handling after-sales support requests (processed within 3-5 business days).
Service Enhancement: Analyzing browsing patterns to optimize website functionality and seasonal collections.
Security Protocols: Implementing fraud detection systems and cybersecurity measures to protect sensitive data.
Legal Compliance: Meeting tax obligations, customs documentation requirements, and regulatory reporting standards.
We maintain strict confidentiality standards while collaborating with:
Logistics Partners: Selected courier services receiving limited shipment information for delivery coordination.
Payment Processors: Certified financial institutions handling transaction authorization without storing full payment details.
Analytics Providers: Trusted third parties assisting with website performance measurement using anonymized data sets.
Legal Authorities: Disclosure only occurs when mandated by court orders or governmental regulations.
We never sell customer databases or permit unauthorized commercial use of personal information.
Our sophisticated cookie framework includes:
Essential Cookies: Session management and shopping cart retention for uninterrupted browsing.
Preference Cookies: Storage of style preferences and regional settings for personalized displays.
Analytical Cookies: Collection of aggregated usage statistics to improve site architecture.
Marketing Cookies: Non-intrusive tracking for relevant promotional content display.
Comprehensive cookie controls are available through our preference center, accessible via website footer.
We employ enterprise-grade protections including:
Transport Layer Security (TLS) 1.3 encryption for all data transmissions.
Tokenization of payment credentials with industry-leading processors.
Regular penetration testing and vulnerability assessments conducted by cybersecurity specialists.
Multi-factor authentication protocols for administrative system access.
While we implement rigorous safeguards, absolute security cannot be guaranteed for electronic communications.
Subject to jurisdictional regulations, you may exercise:
Access Rights: Request copies of personal data in machine-readable format.
Rectification Privileges: Update inaccurate or incomplete information through account settings.
Erasure Requests: Demand deletion of non-essential data where legally permissible.
Processing Restrictions: Limit certain uses of personal information.
For assistance with these rights, contact our Data Protection Officer at [email protected].
Our website may contain references to third-party platforms for complementary services. These external sites operate under independent privacy policies beyond our jurisdiction.
This Privacy Policy undergoes periodic review to reflect operational changes. Significant modifications will be announced through prominent website notices for 30 days prior to implementation. The "Last Updated" date indicates the most recent revision.
